Hybrid Working -  London 

• Maximise efficiency of current systems & infrastructure
• Investigate quality problems and recommend & implement changes or improvements
• Facilitate the introduction across the division of new processes or improvements to existing processes
• Establish optimal internal tech solution with input & support from key stakeholders
• Responsibility for Forecasting, Budgeting & tracking Actuals in relation to revenue & expenses
• Preparation of material for governance meetings (Business Unit reports, Divisional ExCo meetings, Team meetings)
• Drive business success by identifying, triaging, and developing areas of change to enhance efficiency and cost saving, revenue growth, and to maximise value
• Take a change initiative from ideology and planning, through to development and deployment, working across business functions and with multiple stakeholders to achieve a successful outcome

 

Salary £90-100K plus bonus

 

 

 

Home Based / Hybrid Working 

Job purpose summary

To advise a portfolio of Corporate (large) clients on our clients benefits and wellbeing programmes, with a specialist knowledge of Group Risk needs and products.

This senior role requires the right individual to be able to build client relationships at the highest levels, advise clients across all aspects of benefits and wellbeing and create and close opportunities to grow our clients role and revenue within that portfolio.

With support from Account Managers within the Corporate Operations Team, you will oversee the renewal cycle and market reviews for those clients and be a point of escalation for service and delivery needs and issues.

Key responsibilities & accountabilities

As a Senior Consultant, your role is to deliver to clients and help grow our clients role with them.

Client responsibilities will including:

• Maintain a personal portfolio of clients for whom you deliver consulting and broking services. For this role, the portfolio will be approximately 20 clients, with a value in excess of £400k per annum;
• Develop strong relationships with those clients, to ensure their satisfaction and continued business;
• Manage the renewal and review cycle for the group risk products for that portfolio of clients;
• Create and identify opportunities to grow our clients role with those clients and generate more revenue. For this role, the growth target across all lines of business will be approximately £80k per annum; and
• Work with the wider HEBW team to ensure all other services are effectively delivered to those clients.

Other responsibilities:

• Maintain an expert knowledge of group risk market and products, to be able to provide the highest levels of service to clients and act as a point of reference for the consultants;
• Develop strong working relationships with the HEBW health, flex and pensions teams, to ensure client opportunities are being uncovered, developed and closed;
• Work with the wider business to develop and strengthen our risk & protection proposition, such that they look to us a leading employee benefits consultancy, able to service their needs; and
• Work with group risk providers to ensure their delivery to our clients, client base.

Due to the changing nature of our clients business, the jobholder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

 Skills, abilities & personal qualities

• Interpersonal skills – the ability to create trust and confidence within the team and wider HEBW business
• Communication skills – the ability to negotiate, influence and demonstrate empathy as required
• Creativity - construct effective customer solutions reflecting the needs of the client
• Commerciality – work in a way that creates financial opportunities for the business and protects revenue
• Professionalism – able to consistently deliver to the highest standards and expectations of their clients
• Self-development – continue to learn and grow, as required by the different responsibilities of the role
• Organisation & Time management - highly effective at managing a busy schedule of work
• Analytical Skills - highly effective at questioning clients and analysing data and info to determine actions
• IT Skills – strong application skills, especially the Microsoft Office suite of products
• Qualifications – have or study towards the appropriate industry qualifications, including GR1

 

Salary £80K plus bonus

 

 

 

Hybrid Working - London or South

What the day will look like :

The Health & Risk Senior Consultant will be primarily responsible for the retention and development of a portfolio of clients and providing expert consulting advice to ensure service meets clients’ needs. This will include being accountable for both growing renewal income and delivering on a new business target.

To achieve this you will:

• Act as a trusted advisor for portfolio of clients, consistently providing expert advice.
• Develop and maintain long-term relationships with clients to enhance service delivery, ensure renewal and retention of existing accounts, and identify new business opportunities.
• Lead or take an active part in activities and initiatives aimed at promoting our clients products and services in the marketplace (e.g. media events, trade conferences, client seminars).
• Stay up-to-date with current trends and market developments in the industry, and identify revenue generation opportunities for existing clients
• Undertake reviews of clients’ employee benefits requirements, documenting and analysing the results, together with making recommendations for enhancement or the provision of services by our client. This will include management of the renewal and broking cycle, in conjunction with our clients dedicated broking team.
• Seek to introduce employee benefits schemes which fit with clients’ overall reward strategies.
• Maintain deep working knowledge of the healthcare and risk markets, including strong relationships with providers, in order to support both internal and external stakeholders.
• Responsibility for working in accordance with our clients UK Limited Risk Management Framework, and compliance with our clients UK Limited policies.

How this opportunity is different :

In this role you will have the opportunity to work with an impressive client portfolio, engaging at senior levels. You will also have support and will work collaboratively with our clients extensive internal network of strategic leaders, brokers and client service delivery teams.

Skills and experience that will lead to success :

• Experience within the Health & Benefits sector is essential
• Whilst there is no requirement to be an outright expert in both risk and healthcare, a sound understanding of the “non-specialist” pillar is critical to help identify opportunities
• The successful applicant will have a proven track record of effective client facing behaviours
• Good interpersonal skills to deploy on both the internal and external client teams
• A commercial mind, supported by effective planning of pipeline opportunities
• A sound understanding of our client and their key propositions
• A self-motivating desire to improve our clients IQ to help drive further opportunities

 

Salary £85K plus bonus

 

 

 

Hybrid Working - London or South

What the day will look like :

A Principal Consultant will be primarily responsible for the retention and development of a portfolio of some of our clients largest and most complex clients, and for providing expert consulting advice to ensure our clients service meets clients’ needs.  This will include a responsibility to drive growth and achieve a set of stretching commercial targets through working in tandem with colleagues across the business. The Principal Consultant will also be responsible for client leadership and contributing to setting strategy across the region and wider firm.

To achieve this you will :

• Act as a client leader and a trusted advisor for a portfolio of complex clients, consistently providing expert advice
• Elevate conversations across solution lines and beyond the Health business in order to bring the best of our client, to our clients
• Develop and maintain long-term relationships with clients to enhance service delivery, ensure renewal and retention of existing accounts
• Identify, nurture and own new business opportunities, both within the portfolio under management and across wider networks, working in partnership with our clients colleagues
• Lead and shape activities and initiatives aimed at promoting our clients products and services in the marketplace (e.g. media events, trade conferences, client seminars)
• Stay up-to-date with current trends and market developments in the industry, and contribute to thought leadership within the firm
• Undertake reviews of clients’ employee benefits requirements, documenting and analysing the results, together with making recommendations for enhancement or the provision of services by our client
• Partner with clients to shape and set benefit strategy
• Responsibility for working in accordance with our client UK Limited Risk Management Framework, and compliance with our client UK Limited policies.

 How this opportunity is different :

In this role you will have the opportunity to work with an impressive client portfolio, engaging at senior levels. You will also have support and will work collaboratively with their extensive internal network of strategic leaders, brokers and client service delivery teams.

 Skills and experience that will lead to success :

• Experience within the Health & Benefits sector is essential
• Whilst there is no requirement to be an outright expert in both risk and healthcare, a sound understanding of the “non-specialist” pillar is critical to help identify opportunities
• Advanced technical competence in at least one pillar is essential
• The successful applicant will have a proven track record of effective client leadership
• Good interpersonal skills to deploy on both the internal and external client teams
• A commercial mind and proven track record of delivering growth, supported by effective planning of pipeline opportunities
• A sound understanding of our client and our key propositions
• Deep understanding of the Employee Benefits landscape and up to date knowledge of market trends
• A self-motivating desire to improve our clients IQ to help drive further opportunities

 

Salary £100K plus bonus

 

 

 

Hybrid Working - London

It is intended that the successful candidate will ‘hit the ground running’, taking on a portfolio of client accounts to support the continued growth of our clients People Solutions practice. The role will also include working alongside senior members of their Consulting team on allocated strategic clients across multiple lines of business.

 

Job purpose :

• Management of a small portfolio of client accounts across multiple lines of business (PMI, GIP, GLA, Dental, Cash Plan, Critical Illness, Health Screening, Travel Insurance, etc)
• Working with senior members of our clients Consulting team on strategic clients will create exposure to more challenging client situations and create the opportunity for mentoring, learning, and development
• Co-ordination of client specific support provided by the Analyst Hub & Broking Desk to ensure day to day administration functions & market review support is completed in a timely and efficient manner
• Ensure all services are coordinated effectively and oversee claims and underwriting activity
• To support the development of client relationships, benefit reviews and scheme placements.

 

Key tasks and responsibilities :

• Understand client benefit requirements and appropriateness of insurer services, coverage and pricing.
• Deliver day to day servicing of a client’s benefits programme to support retention and development of the business.
• Ensure renewal timelines are met, market reviews undertaken, and schemes placed and appropriately documented in advance of renewal.
• Ensure compliance requirements are fully met and support the Technical Benefits Lead in fulfilling our internal policies and controls.
• Oversee delivery of claims and underwriting activity.
• Support consulting projects.
• Accurate documentation of all client records including revenue and associated invoicing
• Proactive and thoughtful management of annual timelines and support activities for shared clients

 

Experience/competencies :

• 1+ years’ experience in UK benefits market
• Literate in all MS Office applications and particularly proficient in Excel and PowerPoint
• Appreciation of current market dynamics and challenges for corporate clients
• Product knowledge of core insurance processes
• Knowledge and understanding of providers and offerings including value added services
• Understanding of the ‘why’ of the products and how to use them
• Ability to create client ready documents
• Strong verbal and written communication and client relationship skills
• Detail oriented and problem solver
• Ability to collaborate effectively with colleagues and providers
• Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines.
• Good critical thinker and able to distil complex issues down into clear, actionable tasks
• Demonstrate a desire to learn, a proactive approach to all aspects of the role, and ability to research information base they are supporting.

Salary £70K plus bonus

 

 

 

Hybrid Working - London or South

What can you expect?

• To be responsible and accountable for delivering our clients Benefits Strategy services to their clients
• To help their clients develop and effect major change for their benefits programmes
• To be open to conversations with key stakeholders covering the entire spectrum of employee benefits including Health, Risk, Pensions, Lifestyle and Culture related topics and benefits
• To provide expert insight and strategic recommendations on all aspects of benefits programme design
• To deliver strategic and management consulting projects, against the client’s requirements and objectives informed by key services such as benchmarking, workforce profiling, employee opinion surveys, focus groups and financial modelling of benefits
• Provide support to other areas of our client and of their wider  businesses, with a particular focus on client strategy, sales and team support to help generate new bookings and revenue, whether in the area of Benefits Strategy or their wider service provisions
• Produce sales proposals and service schedules
• Support sales pitches and client pre-sales meetings
• Support team leader with enhancing the Benefits Strategy proposition, revenue delivery and proactive portfolio governance

We will count on you to:

Operational

• Identify business opportunities across our clients existing clients and prospects
• Work with colleagues to ensure  the delivery of services to each client/prospect in line with our clients standards
• Cross Team/Business Collaboration
• Provide a service compliant with all procedures and our clients Code of Professional Conduct and the FCA
• Participate in appropriate internal forums
• Maintain required industry and technical knowledge
• Compliance with our client and their systems
• Manage client projects to successful conclusion on time
• Compliance with sales process and tools

Clients

• Consult with client(s) to agree and document needs and objectives and ensure delivery of these objectives against the agreed scope
• Produce and deliver client strategy and project kick-off workshops
• Help clients define project scope and deliver relevant Benefits Strategy services aligned to scope
• Collate and conduct research via various methods such as stakeholder interviews, utilisation of data, surveys and focus groups
• Undertake financial modelling and impact analysis on various potential benefit alignment / harmonisation and benefit designs
• Grow and retain our portfolio to include new clients and service lines
• Build relationships with key decision makers across their clients as well as internally
• Pitch and win new mandates for the team and wider business
• Take overall responsibility for the delivery to the client of the agreed Benefits Strategy services

Financial

• Own and deliver against personal financial targets as agreed with the team leader
• Agree and monitor client fee and service specifications to ensure continued profitability
• Support team growth/sales and revenue target
• Adhere to our clients billing standards

People

• Act as role model with integrity and professionalism
• Network with peers internally and externally
• Maintain technical knowledge to the required standard
• Work with other teams in the business to deliver a profitable seamless service
• Recognise success within the team
• Coach/mentor of new and existing colleagues as required

What you need to have:

• Related consulting business experience in employee benefits
• Financial and Commercial acumen (including fee negotiation skills)
• Consulting and relationship management skills
• Technical, product and process knowledge
• Achievement orientated
• Inter-personal, communication and time management skills
• Working knowledge of Microsoft Office suite

What makes you stand out:

• Excellent communication skills, both written and verbal
• Attention to detail and strong organisational skills
• Self-driven and motivated
• A desire to provide exceptional customer service
• Desire to grow yourself and take on new challenges and opportunities

 

Salary £100K plus bonus

 

 

 

Hybrid Working - London or South

Purpose

The purpose of this role is to provide service delivery to clients across the People Solutions practice. Responsible for supporting consultants on larger accounts and leading smaller accounts in providing client services for an assigned book of global employee benefits business. Key tasks and duties are summarised below and are largely around becoming a rounded consultant with a focus on effectively delivering to clients, managing workload effectively and developing yourself and other members of the team to add value – including making connections across the business and accessing resources to solve problems.

 

Key Tasks & Duties

CLIENT FOCUS/MANAGEMENT Lead small-mid sized accounts including the preparation of client deliverables and materials across the range of global benefit propositions and services. Work with consultants on larger/more complex accounts to prepare client deliverables and materials across the range of global benefit propositions and services. Understand the “why” (the reason) for the work being needed and delivered to a client. Work with client team members in directing, addressing, and resolving client queries issues about global benefit issues.   CLIENT DELIVERY Consider and deliver idea suggestions or updates to clients/lead consultants. Use and interpret the client data about renewals, projects, and other trackers to work with and manage the client. Use meeting agendas and meeting minutes/actions to frame delivery. Oversee the Salesforce database management for client information; policy data, contacts, mailing lists, and other required data management duties. Manage the scope, budget, and other metrics through effective project tracking. Watch out for scope creep. Monitor adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails.   MAKING EFFECTIVE CONNECTIONS Develop networks with our clients Partner offices, peers, and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow. Proactively consult with our clients local Global offices and partners as needed to resolve any issues.   NEW BUSINESS Support with new business opportunities including RFP responses. Ownership for pricing and scoping of small-medium sized projects   MANAGING SELF & DEVELOPMENT Effective email management to keep on top of tasks and issues. Lead appropriate meetings, calls, and other events. Monitor the set up the technology and client infrastructure e.g. Salesforce. Undertake relevant training to develop skills and knowledge to apply to their clients and the wider business. Undertake training around client consulting Expand awareness of research and resources available, internet research, accessing trade publications, and on occasion foreign-language sourced documents. MANAGING OTHERS Buddy, develop and train any Global Benefits Analysts & Associate Consultants. Delegate & check appropriate tasks to a Global Benefits Analyst & Associate Consultants.

 

Experience, Skills & Knowledge

Desired skills & knowledge: Bachelor's degree and/or experience in a role which reflects the skills                    and  client management experience which will be transferred to the                        world of Global Benefits Have completed training courses/qualifications in core areas such as                    insurance, international benefits (IEBA), HR or another related discipline Experienced with basic computer skills & packages including Microsoft                applications – Teams, Word, Excel, PowerPoint Strong client focus with the ability to develop positive relationships with              team members and external contacts Can work well in a fast-paced environment with multiple workstreams                  and able to achieve and manage timescales for delivery Effective written and verbal communication skills and comfort                                  collaborating with colleagues in both an office and a virtual environment Excellent organizational skills and the ability to multi-task effectively Ability to solve problems and cope with challenges. Further experience, skills, or knowledge Relevant corporate & client management experience Fluency or professional proficiency in a foreign language is often helpful Any other professional qualifications or training are also an advantage Experience working or living abroad is helpful although not required.

 

Officership Behaviours [FIXED BASED ON OFFICERSHIP OF ROLE]

Provide excellence in service to our clients, our Markets, & our associates Shows a thorough knowledge of the client’s business requirements Identifies potential problems and solves in light of knowledge of client                  and market Fosters open communication in all directions   Provide commitment to the development of ourselves and our associates Learns quickly and applies new learning to all relevant situations Demonstrates flexibility Maintains the highest ethical standards within themselves and their                        teams Guides, persuades, and motivates associates to embrace our culture and            ethics Is approachable and receptive to associate concerns and suggestions Recognises exemplary associate performance Completes appraisals on time for direct reports Tracks and monitors completion of all mandatory learning for direct                        reports Delivers effective performance management to direct reports   Be Committed to enabling financial success Manages to professional standards Identifies growth opportunities Tracks and monitors cash management to ensure performance is within              agreed standards   Drive service excellence, efficiency, and productivity through effective business operational processes Tracks and monitors compliance with all legal and regulatory                                      requirements Identifies improvement opportunities and evaluates risks, benefits, and                costs enabling decisions to be made regarding change Meets agreed schedules and deadlines Adapts quickly and positively when situations require change

 

Salary £80K plus bonus

 

 

 

Hybrid Working - London or South

What the day will look like :

At our client they let you take ownership of your career, and they will provide you with the support and guidance along the way to ensure they progress as a team and more importantly, that you continue to develop as an individual. This is no different within the Global Benefits M&A Team where they all support each other to achieve their goals, whether business or personal.

Our clients responsibilities within the Global Benefits M&A Consulting Team are:

• Engage with global clients and colleagues to identify employee benefits opportunities and propose multi-country solutions related to Corporate Transactions and / or Business Transformations resulting in organizational changes
• Partner with multinational organizations going through significant change to provide strategic guidance as well as tactical and operational support, leveraging our amazing network of consultants across the 120+ countries in which our clients operate
• Foster and maintain excellent relationships with colleagues and clients
• Evolve our proposition via continuous feedback

You will be an integral part of the global team and will share these responsibilities as they strive as a unit to achieve their objectives. Our clients promise you, no two days will be the same!

Skills and experience that will lead to success :

Our clients believe in transferrable skills and as we know, to be successful in any role, we all need to be able to communicate effectively, act with integrity and think on our feet. That said, there are some specific skills and experience that they are looking for to make this a success for all. Our clients are looking for:

• Experience in managing multi-country corporate transactions/transformations (e.g. mergers, acquisitions and/or divestitures) for multinational companies
• Knowledge and understanding of Employee Benefit programs and processes globally
• Organised and able to coordinate resources effectively to meet deadlines
• Able to analyse data, draw insights and able to present this in a clear, visual and structured manner
• A desire for excellence and consistency of quality across deliverables
• Exposure to different cultures and additional language skills aside from English is a bonus

 

Salary £130K plus bonus